About Us
CCBS headquartered in Navi Mumbai Maharashtra, India. With a presence across PAN India serving.
We offer a range of feet on the street and calling services through our talented team and deep industry know-how to provide rock-solid operational performance and deep functional expertise. With a focus on our clients’ brand projection and customer experience.
CCBS managed by veterans in the industry with a career in the field spanning from last 7 Years. The management has an experience of over 14 years of specializing in sales, debt management, and business.
Approach
Emphasis on 2 most important functions of any organization:
Human Resources :
Recruiting the right fit for the job by mostly internal references, word of mouth and less of consultants and advertisements.
Thorough Background & Sanitation check.
Training Execution :
Personality development, body language, communication skills, customer care and negotiation skills.
Mock Calls/Role Plays, Written Tests and client certification.
Products
Credit Cards
Personal/Business Loan
Consumer Durables
Car Loan / Commercial Vehicle Loan
We Provide
Experienced and efficient teams in all fields we work on
Focused approach on collection segment
Sufficient manpower deployment as per client
Effective customer account management.
Fast and efficient communication and account updates.
Specialized customer grievance resolution process.
Descriptive market and feedback analysis reports.
Focused query management and trend analysis.
Greatly improved lead generation effectiveness..
Carry out new sales strategies.
Better communications.
Outsourced Debt Collection
We take over and handle the full process of commercial debt collection and recovery reducing the in-house fixed costs
to variable cost-effective costs and delivering a service that is second to none.
Legal Assistance, Guidance & Protection
Free legal assistance is included in banker our packaged service. Our legal letters and proceedings help to guarantee our effectiveness of collections and we endeavor to limit any possibility of bad debt support of bankers.
Debtor Creditworthiness Assessment
Our specialized staff are capable of performing full customer/debtor checks through our association with credit monitoring institutions and we are therefore able to advise on credit lines and limits which should be provided to
customers of our clients.
Credit Management Agency Advabtage
In normal situations, our team takes over the debtors list from an agreed point in time onwards and does their almost to collect these funds within the shortest possible timeframe. In doing so a number of tools are used by our staff such as.
Request to banker customer issue monthly statements in electronic and paper form sent to debtors, & resending
pending invoices too where necessary as overdue
- Computer programs to keep track and trail of correspondence with customers
- Fixed line and mobile telephone calls and recording
- Email reminders
- Request for meetings with debtors
- Physically presenting ourselves at the debtor’s addresses
- Written letters potentially advising debtors that they will be reported to credit monitoring institutions if they dishonor
their commitments and credit lines - Preliminary and final legal letter
Digital Approach
